Montblanc upholds the highest standards of customer service. A dedicated Customer Service Representative is available to assist you with product questions and can direct you to an authorized Montblanc retailer or jeweller near you. Please use the Montblanc Boutique Locator to find a Montblanc Boutique near you.
Be sure to purchase Montblanc products from authorized Montblanc retailers to ensure you are receiving authentic products together with the original Montblanc warranty which provides for no-cost service.
Montblanc sells its products exclusively through its boutiques and international network of authorized retailers and jewellers.
Internet users are advised that many products sold on-line and identified as Montblanc products, may, in fact, be counterfeits, second hand, have been damaged through the removal of their serial numbers or otherwise tampered with or of doubtful origin.
Such products are not covered by Montblanc's international guarantee/warranty and will not benefit from Montblanc's high quality After Sales services in accordance with Montblanc's strict quality and control standards. Warranty repairs on products that are purchased from unauthorized retailers will be performed, however a fee will be charged for this service.
Always look for the Montblanc authorized retailer logo proudly on display and the serial number on the clip of all Montblanc writing instruments.
In addition to offering superior products, Montblanc also offers a comprehensive after sales service program that includes engraving and embossing,
repairs performed by expert technicians and watch maintenance. Many of these services can be performed in Montblanc boutiques or shop-in-shops while you wait.
To speak directly with a Montblanc Customer Service Representative, please call 800-995-4810 between 8:00 a.m. and 5:00 p.m. Eastern Standard Time. To
contact a Customer Service Representative via email, please Click Here.
Montblanc North America LLC
Customer Service
430 Mountain Avenue
Murray Hill, NJ 07974
Phone: 800 995 4810
(Mon-Fri 8.30 a.m. - 5.30 p.m. EST)
Email: refills@montblanc.com
