Cookies and Accounts

A cookie is a small string of text that can be sent to your browser. It is not designed to collect data from your hard drive or pass on computer viruses. If you are a frequent user of our website, you may choose to open a MONTBLANC on-line account. In this event, MONTBLANC uses cookies to enhance your visit and to provide both greater effetiveness and a more customized experience when you purchase on-line. These cookies help us to better understand your requirements and offer you a more useful and personalised shop. If you choose to open an account, you will be required to accept Montblanc's cookies because they are essential for site administration and security. Accepting a cookie does not affect your ability to decline email offers.


Privacy Statement

MONTBLANC is committed to protecting the privacy of its Web Site users and clients. MONTBLANC analyses aggregate and non-personally identifiable data relating to usage of this site. Personal information is collected with the knowledge and authorisation of users upon registration to the Web Site. In particular, when an order for refills is placed through the Web Site, MONTBLANC collects client's name, address, email address, phone number, credit card number (together with expiration date), a billing and shipping address through a secure server. When clients submit inquiries to Customer Service, an email address is collected so that MONTBLANC may respond to your inquiry.


How personal Information is Used

Information provided will be used to fulfil orders and/or to provide any requested information or service and may be used for marketing research relating to MONTBLANC or for promotional purposes such as sending product information about products or events that MONTBLANC believes may be of interest to its customers. However, it will not be used for any unsolicited communication unless customers have ticked this option on their submission form.


Montblanc does not sell or rent your personal information to third parties

Montblanc uses its best endeavors to keep personal data secure at all times and MONTBLANC does not sell, rent or otherwise make available any personal data submitted by users of its Web Site to any third parties unless required to do so by law or in the following cases.

Montblanc may, for example, use an outside company to place its advertising banners or links on other sites. In certain cases, the advertiser may collect information on people who click on the banner or link. These third parties will receive customer information because users will be visiting their Web sites or using their links and, in doing so, information may be provided directly to them. In this event, users should refer to the privacy policies on these web sites to understand how personal information is handled and what options are available.

Montblanc may share your personal information with outside companies that perform services for Montblanc. For example, Montblanc may retain an outside company to manage a database containing certain customer information or to create and distribute an e-mail offering. In these cases, the outside party is performing a service for Montblanc and Montblanc takes appropriate steps to ensure that such information is exclusively used to provide the services requested by Montblanc and not for other purposes.

Additionally, account or other information may be disclosed when Montblanc believes it is necessary to comply with law or to protect its interests or property. This may include disclosing information to other companies, lawyers, credit bureaus, agents or government agencies in connection with issues related to fraud, credit or debt collection.

Upon request, MONTBLANC will remove users' personal information from its database thereby cancelling registration. Furthermore, users may request access to information for rectification or deletion of incorrect details. Any request concerning your personal data should either be e-mailed to refills@montblanc.com or sent to:

Montblanc Refill Shop - Data Protection
Montblanc Customer Service
252 Brodhead Road, Suite 500
Bethlehem, PA 18017

All personal data is currently maintained by Montblanc's headquarters in Murray Hill, NJ.. Any dispute or difference concerning the protection of your data is subject to the competent courts in the state of New Jersey. MONTBLANC trusts that its privacy policy demonstrates its commitment to protecting its customers and Web Site users privacy.